Store Policies
I wanted to take the time to clarify my store policies. The majority of these items are one of a kind so it is necessary for me to have a strict policy when it comes to returns and exchanges. As I said, most of the items are one of a kind, press on nails are only one shape, one size and one design. Bags and wallets are also one of a kind and one color, uless the description says otherwise. Lip balms are made by the batch, each batch is the only one of that kind. This also applies to lip glosses and lip oils. In the case of the jewelry, the majority of them aren't handmade so these will be restocked on demand. If the description on any jewelry item says “handmade” or “one of a kind” then that means there aren't more nor will there be more of those. Custom orders are currently not an option for any of the items due to the time that it takes me to make each and every one of them. Perhaps in the future I will be able to make an exception and I will be sure to let you know. With all being said I will carry on with the return and exchange policies from each category. Please take the time to read through.
Refund grace period.
There will be a time frame in which refounds and exchanges will be accepted and issued after purchase. This is a 24 hour grace period in case the transaction went through by accident or you changed your mind. After 24 hours, the sale will be final and the items will be shipped.
Shipping and handling.
Each order will be shipped after 24 to 48 hours after purchase, this is depending on weekends and holidays. Once the items are shipped, they will be tracked and the location will be updated right away. If by any unfortunate reason the items don’t make it to the final destination or gets lost in transit, there will be some steps to follow before a refund is issued. First, the delivering postal service company assigned to it will be contacted, if the issue was with them and they lost the package, a full refund will be issued on the following business day. In case the package is running late, the customer will be updated. If the package gets delivered correctly and the delivering company has confirmation that it was delivered to the right address but the customer claims it wasn't, there WILL NOT be a refund (exceptions may apply under investigation).
Damage or missing parts.
Each order will be packed and secured to the best of my abilities and will make sure that any fragile items are labeled correspondingly. If any item arrives damaged, the customer can request a full refund or exchange. The customer will be required to send proof of the damage. If the customer requires a full refund, a label will be issued so that the items are returned. Once the items arrive back a full refund will be issued. In the case of a exchange, a label will be issued and the new product will be shipped at the moment the first item shows to be in transit.
Refounds and Exchanges.
As I mentioned before, most items are one of a kind, if you choose to exchange something, the new product must be from the same category and price. When it comes to refounds, some banks will take from 3 to 7 days to refund the money completely. In some cases the refund will be instant. Rest assured that if a refund is issued, my bank will keep me updated and as soon as I’m notified that the full refund went through, the customer will receive an confirmation email.